Return & Refund Policy

Return Eligibility

1. Timeframe: Returns are accepted within 30 days of delivery.
2. Condition: Items must be unused, unopened, and in their original condition and packaging.
3. Non-Returnable Items: For food safety and hygiene reasons, the following items are generally non-returnable:
   • Any opened or partially used food items (including Matcha powder, tea bags, etc.).
   • Customized products, gift cards, or perishable goods.

Return Process

1. Contact our customer service with your order number and reason for the return to request a return authorization.
2. Receive a return authorization and shipping instructions.
3. Ship the item back to the designated address. Please note:
   • If the return is due to a customer's personal reason (e.g., changed mind, ordered wrong item), the customer will bear the return shipping cost.
   • If the return is due to a defective item or our error, we will cover or reimburse the return shipping cost.

Refund Process

1. Once we receive and inspect the returned item, a refund will be issued to the original payment method within 5–7 business days.
2. Note: Original shipping costs are non-refundable, unless the item was defective or damaged.

Damaged or Defective Items

1. Report damaged or defective items within 7 days of receipt.
2. We may request photos or video for verification before issuing a replacement or a full refund.

Contact us:
Email: kweichowgoods@gmail.com