Frequently Asked Questions

Ⅰ. Product & Quality

What makes Fanji Matcha different from other brands?

Where is your matcha grown?

Is your matcha organic? Which certifications do you hold?

What does “ceremonial grade” mean?

How should I store my matcha to keep it fresh?

Why does the color of matcha change over time?

Is matcha gluten-free / vegan / halal?

Any Other Questions

Our Product Guides ->

Ⅱ. Preparation & Usage

Can I make matcha with milk or plant-based alternatives?

How much matcha should I use per serving?

Can I use matcha in baking, smoothies, or desserts?

What kind of water temperature is ideal for brewing matcha?

Any Other Questions

Recommended recipes ->

Ⅲ. Shipping & Delivery

Do you ship internationally?

How long does delivery take?

How much is the shipping fee?

Will I need to pay customs duties or import taxes?

How can I track my order?

What should I do if my package arrives damaged?

Any Other Questions

Ⅳ. Orders & Payments

What payment methods do you accept?

Can I change or cancel my order after placing it?

How do I apply a discount code?

Do you offer wholesale or bulk purchase options?

Any Other Questions

Ⅴ. Returns & Refunds

What is your return policy?

How do I request a refund or exchange?

What if I receive the wrong item?

Do you accept opened or used items for return?

Any Other Questions

Ⅵ. Health & Benefits

Does matcha contain caffeine?

What are the health benefits of drinking matcha?

Can I drink matcha every day?

Is matcha suitable during pregnancy?

What’s the difference between matcha and green tea?

Any Other Questions

Build your healthy lifestyles ->

Ⅶ. Brand & Sustainability

What does “Fanji” mean?

How do you support sustainable tea farming?

Do you work directly with local farmers?

How does your brand ensure ethical sourcing?

Any Other Questions

More about us ->

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