Frequently Asked Questions

Ⅰ. Product & Quality

What makes Fanji Matcha different from other brands?

Where is your matcha grown?

Is your matcha organic? Which certifications do you hold?

What does “ceremonial grade” mean?

How should I store my matcha to keep it fresh?

Why does the color of matcha change over time?

Is matcha gluten-free / vegan / halal?

Any Other Questions

Ⅱ. Preparation & Usage

Can I make matcha with milk or plant-based alternatives?

How much matcha should I use per serving?

Can I use matcha in baking, smoothies, or desserts?

What kind of water temperature is ideal for brewing matcha?

Any Other Questions

Ⅲ. Shipping & Delivery

Do you ship internationally?

How long does delivery take?

How much is the shipping fee?

Will I need to pay customs duties or import taxes?

How can I track my order?

What should I do if my package arrives damaged?

Any Other Questions

Ⅳ. Orders & Payments

What payment methods do you accept?

Can I change or cancel my order after placing it?

How do I apply a discount code?

Do you offer wholesale or bulk purchase options?

Any Other Questions

Ⅴ. Returns & Refunds

What is your return policy?

How do I request a refund or exchange?

What if I receive the wrong item?

Do you accept opened or used items for return?

Any Other Questions

Ⅵ. Health & Benefits

Does matcha contain caffeine?

What are the health benefits of drinking matcha?

Can I drink matcha every day?

Is matcha suitable during pregnancy?

What’s the difference between matcha and green tea?

Any Other Questions

Ⅶ. Brand & Sustainability

What does “Fanji” mean?

How do you support sustainable tea farming?

Do you work directly with local farmers?

How does your brand ensure ethical sourcing?

Any Other Questions

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